Shipping Policy

Last updated: August 20, 2026

We are committed to processing and delivering your order as quickly and reliably as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 5-7  business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales events, or holidays, processing may take a little longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

• United Kingdom: 3–7 business days
• United States & Canada: 5–12 business days
• Europe: 5–12 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method available for your order.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

Tracking Your Order

When your order has been shipped, you may receive a shipping confirmation email containing a tracking number.

Please allow 24–72 hours for tracking information to become active after your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

We are not responsible for delays caused by customs.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply if you request that the order be shipped again.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product so that we can investigate the issue.

We are not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

Shipping Delays

While we do our best to meet the estimated delivery times, unexpected delays may occur due to:

• Severe weather
• Customs inspections
• Carrier delays
• Public holidays
• Incorrect address information
• High order volumes
• Other circumstances beyond our control