Terms & Conditions
ACCEPTANCE
This website is operated by AVELOYA. By accessing or using our website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
These Terms & Conditions apply to all visitors, customers and users of the AVELOYA website.
AVELOYA reserves the right to update or amend these Terms & Conditions at any time. Any changes will become effective when they are posted on this website. Your continued use of the website after changes have been posted constitutes your acceptance of the updated Terms & Conditions.
CAPACITY
By placing an order with AVELOYA, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.
If you are under the age required to enter into a legally binding contract in your country, you may only use our website with the involvement and consent of a parent or legal guardian.
ORDERS
When you place an order through the AVELOYA website, you are making an offer to purchase the selected products at the price displayed at the time of purchase, including any applicable delivery charges and taxes.
After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not necessarily mean that your order has been accepted.
Your order is accepted and a contract between you and AVELOYA is formed when we confirm that your order has been accepted and dispatched, unless otherwise required by applicable law.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an error in the product description or price;
- there is an error in your order or payment information;
- we suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order for reasons beyond our reasonable control.
If we cancel an order after payment has been received, we will provide a full refund of the amount paid for the cancelled order.
PRICES
All product prices displayed on the AVELOYA website are shown in GBP (£) unless otherwise stated.
Prices may be changed at any time without prior notice. Any price change will not affect an order that has already been accepted by AVELOYA.
Delivery charges, where applicable, will be displayed during the checkout process before you complete your purchase.
We take reasonable care to ensure that all prices and product information displayed on our website are accurate. However, if an obvious pricing or product information error occurs, we reserve the right to correct the error and, where applicable, contact you before processing the order.
PAYMENT
Payment must be made using one of the payment methods available at checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method.
Your payment details are processed securely through our payment providers. AVELOYA does not normally have access to or store your complete payment card details.
PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other product information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings or lighting conditions.
Product availability may change without notice. We reserve the right to discontinue or modify products at any time.
SHIPPING & DELIVERY
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery times are provided for guidance only and may vary depending on the delivery destination, courier delays, customs procedures and other circumstances outside our reasonable control.
Once an order has been handed to the relevant delivery carrier, delivery may be affected by circumstances outside AVELOYA's control.
For full information about delivery times, shipping charges and delivery locations, please refer to our Shipping Policy.
RETURNS & REFUNDS
Our returns and refund arrangements are explained in our Return & Refund Policy.
Where a customer has a legal right to cancel an order or receive a refund, replacement or other remedy under applicable UK consumer law, nothing in these Terms & Conditions is intended to limit or exclude those rights.
Please refer to our Return & Refund Policy for information about return eligibility, timeframes and procedures.
CANCELLATION
Where applicable under UK consumer law, you may have the right to cancel your order within the applicable cancellation period.
Details of cancellation rights and the procedure for requesting a cancellation are set out in our Return & Refund Policy.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
INTELLECTUAL PROPERTY
All content on the AVELOYA website, including but not limited to:
- logos;
- brand names;
- photographs;
- product images;
- graphics;
- website design;
- text;
- product descriptions; and
- other materials
is owned by or licensed to AVELOYA and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, sell or otherwise use any content from this website without our prior written permission, except where permitted by law.
WEBSITE USE
You agree to use the AVELOYA website only for lawful purposes.
You must not:
- use the website for fraudulent or unlawful activities;
- attempt to gain unauthorised access to our website or systems;
- interfere with the operation or security of the website;
- introduce malicious software, viruses or other harmful material;
- copy or reproduce website content without permission; or
- use the website in a way that could damage AVELOYA or its customers.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links are provided for convenience only. AVELOYA does not control and is not responsible for the content, availability, security or practices of third-party websites.
Your use of third-party websites is subject to the terms and policies of those websites.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, AVELOYA will not be responsible for any indirect, incidental, special or consequential loss arising from your use of, or inability to use, our website or products.
This may include loss of profits, loss of business, loss of data or other intangible losses.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
In particular, nothing in these Terms & Conditions affects your statutory rights as a consumer or our liability for matters that cannot legally be excluded or limited.
EVENTS OUTSIDE OUR CONTROL
We will not be responsible for any failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to, natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or telecommunications failures, courier disruptions or other events beyond our reasonable control.
Where such an event occurs, we will take reasonable steps to minimise its impact and resume normal service as soon as reasonably possible.
PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide our services, process payments, fulfil orders, provide customer support and comply with applicable legal obligations.
GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from or relating to these Terms & Conditions or your use of the AVELOYA website will be subject to the applicable jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us: