Privacy Policy

 

Aveloya  operates the website aveloya.com and provides the products, services, content, features and other functionality available through our online store (collectively, the "Services").

Aveloya uses Shopify to operate and provide the Services.

This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information when you visit our website, use our Services, place an order, create an account, communicate with us, or otherwise interact with Aveloya.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, Aveloya is the controller of the personal information we collect and process through our Services, except where another organisation is independently responsible for processing your information.

Aveloya
Ilford, IG1 1BH
United Kingdom

Email: info@aveloya.com
Phone: +44 7473 977028
Website: https://aveloya.com

If you have questions about how we process your personal information or wish to exercise your privacy rights, please contact us using the details above.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services.

Information you provide directly to us

We may collect:

• Contact information, such as your name, email address, telephone number and postal address.

• Billing and delivery information, including billing address, shipping address and delivery details.

• Order information, including products purchased, product preferences, order history, returns, refunds, exchanges and cancellations.

• Account information, such as your account details, preferences and settings if you create an account.

• Payment information, including payment method and transaction details. Payment card information may be processed directly by Shopify, Shopify Payments or another payment provider rather than being stored directly by Aveloya.

• Communications, including information you provide when contacting our customer service team, submitting an enquiry, leaving a review or otherwise communicating with us.

• Marketing preferences, including whether you have chosen to receive promotional communications.

Information collected automatically

When you visit or use our website, we may automatically collect certain information about your device and interaction with our Services, including:

• IP address;

• browser type;

• operating system;

• device type;

• approximate location derived from your IP address;

• referring website;

• pages viewed;

• products viewed;

• products added to your cart;

• purchases and other transactions;

• date and time of your visit;

• interactions with our website; and

• other technical or usage information.

We may collect this information using cookies, pixels, tags and similar technologies.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, contact us, subscribe to marketing communications or otherwise provide information to us;

• automatically when you browse or use our website;

• through Shopify and other technology providers that support our Services;

• from payment providers, delivery and fulfilment providers and other service providers;

• from advertising and marketing partners where permitted by law; and

• from other third parties where permitted by applicable law.

4. How We Use Your Personal Information

We use personal information for the following purposes.

To provide our Services

We may use your information to:

• process and fulfil your orders;

• process payments;

• arrange delivery;

• provide order confirmations and updates;

• process returns, refunds and exchanges;

• provide customer support;

• manage customer accounts;

• maintain your shopping preferences;

• provide product recommendations; and

• otherwise provide the Services you request.

To communicate with you

We may use your information to:

• respond to enquiries;

• provide customer service;

• send information about your orders;

• communicate about returns, refunds or other transactions;

• notify you about important changes to our Services; and

• respond to your requests.

Marketing and advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to send promotional communications about Aveloya, our products, offers and other marketing activities.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions, account or other necessary Services.

We may also use cookies and similar technologies to help us measure advertising performance, personalise content and provide relevant advertising, subject to applicable law and your cookie choices.

Security and fraud prevention

We may process information to:

• protect our website and Services;

• detect and prevent fraud;

• detect security incidents;

• prevent illegal or harmful activity;

• authenticate users;

• protect our customers and business; and

• investigate suspected misuse of our Services.

Legal and compliance purposes

We may process personal information where necessary to:

• comply with applicable laws and regulations;

• respond to lawful requests from authorities;

• establish, exercise or defend legal claims;

• enforce our terms and policies; and

• protect our legal rights and the rights of our customers and other individuals.

5. Legal Bases for Processing

Where UK or EU data protection laws apply, we process personal information using one or more lawful bases.

These may include:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation

We may process your information where necessary to comply with a legal or regulatory obligation, including accounting, tax, consumer protection and legal reporting requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

This may include fraud prevention, website security, improving our Services, customer service and certain forms of marketing where permitted by law.

Consent

Where required by law, we will rely on your consent before processing personal information for particular purposes, such as certain marketing or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew your consent.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure and improve our website.

Cookies may be used to:

• keep items in your shopping cart;

• remember your preferences;

• maintain your session;

• understand how visitors use our website;

• measure website performance;

• improve our Services;

• personalise content;

• measure marketing campaigns; and

• provide advertising where permitted.

Some cookies are necessary for the operation of the website. Other cookies, such as certain analytics, advertising or personalisation cookies, may require your consent depending on applicable law.

Where required, you can manage your cookie preferences through the cookie consent tools provided on our website.

You can also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. How We Share Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business and provide the Services.

These may include:

• Shopify, which provides the e-commerce platform used to operate our store;

• payment processors and payment service providers;

• delivery and shipping providers;

• fulfilment and logistics providers;

• IT, hosting and cloud service providers;

• customer support providers;

• analytics providers;

• marketing and advertising providers;

• fraud prevention and security providers;

• professional advisers, such as accountants, lawyers and insurers;

• government authorities, regulators and law enforcement where legally required; and

• other service providers acting on our behalf.

We require service providers that process personal information on our behalf to handle that information in accordance with applicable data protection requirements and our instructions, where required by law.

We do not sell your personal information for money.

8. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store and the Services in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and its service providers and may be transferred to countries outside the country in which you live.

Shopify's processing of personal information is also governed by its own privacy policies and terms.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

You can also review Shopify's privacy tools and information through the Shopify Privacy Portal.

9. Third-Party Services and Links

Our website may contain links to third-party websites, applications, social media platforms or other services.

If you follow a link to a third-party website, that website may collect and process your information under its own privacy policy.

Aveloya is not responsible for the privacy, security, content or practices of third-party websites or services that we do not control.

We recommend that you review the privacy policies of third-party websites before providing them with personal information.

10. Reviews and User-Generated Content

If you choose to submit a product review, photograph, comment or other content to Aveloya, certain information associated with that submission may be publicly displayed.

Please do not include sensitive personal information or information that you do not want to make publicly available when submitting a review or other content.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our Services;

• complete transactions;

• maintain business and financial records;

• comply with legal, tax and accounting obligations;

• resolve disputes;

• prevent fraud and security incidents;

• enforce our agreements; and

• protect our legal rights.

The exact retention period depends on the type of information and the reason we collected it.

When personal information is no longer required, we will delete it, anonymise it, or otherwise securely dispose of it where appropriate and permitted by law.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

However, no method of transmitting or storing information online is completely secure.

For this reason, we cannot guarantee the absolute security of your personal information.

13. International Transfers

Because Aveloya uses Shopify and other service providers, your personal information may be processed or stored outside the United Kingdom or the country where you live.

Where UK data protection law applies and we make a restricted transfer of personal information outside the UK, we will ensure that the transfer is made in accordance with applicable law.

Depending on the circumstances, this may include relying on:

• UK adequacy regulations;

• appropriate safeguards such as the UK International Data Transfer Agreement (IDTA);

• the UK Addendum to the EU Standard Contractual Clauses; or

• another lawful transfer mechanism or applicable exception.

Where required, we will take appropriate steps to ensure that your personal information receives an appropriate level of protection when transferred internationally.

14. Your Privacy Rights

Depending on where you live and subject to applicable legal conditions and exemptions, you may have rights regarding your personal information.

These may include:

Right of access

You may have the right to request access to personal information we hold about you.

Right to correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to deletion

You may have the right to request that we delete your personal information in certain circumstances.

Right to restriction

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests and certain direct marketing activities.

Right to data portability

In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format and to request that it be transferred to another organisation.

Right to withdraw consent

Where we process your personal information based on consent, you may withdraw your consent at any time.

Right to complain

You have the right to raise concerns about our handling of your personal information.

These rights are not absolute and may be subject to legal conditions and exemptions.

15. How to Exercise Your Rights

To exercise your privacy rights, please contact us:

Email: info@aveloya.com
Phone: +44 7473 977028

Please provide enough information for us to understand your request and, where necessary, verify your identity.

We will handle your request in accordance with applicable data protection law.

We will not normally charge you for exercising your privacy rights unless applicable law permits us to do so.

16. Marketing Communications

If you have subscribed to receive marketing communications from Aveloya, you can unsubscribe at any time by:

• clicking the unsubscribe link in our marketing emails; or

• contacting us at info@aveloya.com.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, refund notifications or important account information.

17. Children's Privacy

Our Services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us at info@aveloya.com.

If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take reasonable steps to delete that information as required by applicable law.

18. Complaints

If you have a concern about how Aveloya handles your personal information, we encourage you to contact us first:

Email: info@aveloya.com

We will review and respond to your concern in accordance with applicable data protection law.

If you are located in the United Kingdom and remain dissatisfied with how your personal information has been handled, you may also complain to the Information Commissioner's Office (ICO).

You can contact the ICO through its official complaints service. The ICO's helpline is 0303 123 1113.

If you are located in the European Economic Area, you may also have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or data processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of significant changes.

20. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Aveloya

Email: info@aveloya.com
Phone: +44 7473 977028
Website: aveloya.com

We will make reasonable efforts to respond to privacy enquiries and rights requests within the time required by applicable law.